Apr 242 minToday's Cybersecurity: Challenges and SolutionsIn an increasingly interconnected world, cybersecurity has become a top-of-mind challenge for nearly every type of organization. From...
Apr 172 minImprove the Banking Experience Through Unified CommunicationsWhat in the world is Unified Communications? Unified Communications (UC) refers to the integration of various communication tools and...
Apr 42 minAI Reduces AHT, Improving CCaaS ROINow how's THAT for some alphabet soup? We are, of course, referring to the Contact Center hot-button topic: AI-augmented Agent Assist....
Mar 283 minWhy MDR is Critical to Your Cybersecurity StackIn today's rapidly evolving digital landscape, cybersecurity stands as one of the most significant concerns for the banking industry. As...
Mar 264 minCreating a Contact Center Customers LOVENOTE: THIS POST WAS ORIGINALLY WRITTEN AND PUBLISHED BY CHARLIE NEWARK-FRENCH AND OUR PARTNERS AT SHARPEN CX. IT HAS BEEN MODIFIED TO...
Feb 142 minDid you know that 80% of all organizations have sensitive information on mobile devices that are not managed?It should be no surprise to hear, then, that 74% of global enterprise IT leaders claim their companies experienced a data breach due to...
Dec 20, 20232 minCelerit Leadership Shares Future PlansTechnology pioneer woman, Terry Rothwell maps future for Arkansas-based company, Celerit. In 2022, an announcement was made that Celerit,...
Nov 2, 20231 minThe Greatest Transfer of Economic Wealth in HistoryIt isn't what you think. If it were measured as a country, then cybercrime — which is predicted to inflict damages totaling $6 trillion...