Today's Cybersecurity: Challenges and Solutions
In an increasingly interconnected world, cybersecurity has become a top-of-mind challenge for nearly every type of organization. From...
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- Apr 17
- 2 min
Improve the Banking Experience Through Unified Communications
What in the world is Unified Communications? Unified Communications (UC) refers to the integration of various communication tools and...
- Apr 4
- 2 min
AI Reduces AHT, Improving CCaaS ROI
Now how's THAT for some alphabet soup? We are, of course, referring to the Contact Center hot-button topic: AI-augmented Agent Assist....
- Mar 28
- 3 min
Why MDR is Critical to Your Cybersecurity Stack
In today's rapidly evolving digital landscape, cybersecurity stands as one of the most significant concerns for the banking industry. As...
- Mar 26
- 4 min
Creating a Contact Center Customers LOVE
NOTE: THIS POST WAS ORIGINALLY WRITTEN AND PUBLISHED BY CHARLIE NEWARK-FRENCH AND OUR PARTNERS AT SHARPEN CX. IT HAS BEEN MODIFIED TO...
- Feb 14
- 2 min
Did you know that 80% of all organizations have sensitive information on mobile devices that are not managed?
It should be no surprise to hear, then, that 74% of global enterprise IT leaders claim their companies experienced a data breach due to...
- Dec 20, 2023
- 2 min
Celerit Leadership Shares Future Plans
Technology pioneer woman, Terry Rothwell maps future for Arkansas-based company, Celerit. In 2022, an announcement was made that Celerit,...
- Nov 2, 2023
- 1 min
The Greatest Transfer of Economic Wealth in History
It isn't what you think. If it were measured as a country, then cybercrime — which is predicted to inflict damages totaling $6 trillion...
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