Hello.

Throughout my career, I've worked to demonstrate exceptional leadership acumen, leading teams of up to 70 direct and indirect reports. My ability to realign operations and improve systemic processes has been instrumental in achieving organizational goals. I have successfully implemented strategic plans, leveraged trending technology upgrades and integrations, and streamlined transaction processing to drive efficiency and maximize customer satisfaction.

 

My expertise extends to compliance, quality assurance, project and vendor management, and bank integrations. That experience has given me a comprehensive understanding of best practices, SOPs, process, and policies, ensuring adherence to regulatory requirements and mitigating risks. I've also found improvements and cost savings for organizations using lean six sigma methodologies, SQL, and data mapping.

 

As a Senior Vice President for a large regional U.S. bank, I spearheaded initiatives that resulted in significant achievements, such as reducing employee turnover by over 40% within the first 6 months through the implementation of a comprehensive training program. Additionally, I led the development and migration to automated processes, driving a substantial reduction in teller labor outage tracking and charge-off collections reconciliation balancing.

 

I believe in efficiency and cost optimization, improving check vendor specifications, resulting in substantial savings of over $120K spread across 15 acquisitions.  From there, I continued to create savings opportunities through in-depth review and analysis of vendor tasks and functions to additionally contribute to cost reductions of over $375K.

 

Throughout her career, I have actively participated in divestures, ensuring compliant processes and mitigating post-transaction risks. I have designed and implemented disaster recovery exercises, business resilience plans, and risk assessments to meet regulatory requirements and enhance operational preparedness.

 

My commitment to service excellence and customer experience is evident through leadership in designing and launching a new call survey program. I championed complex processing platform conversions and compliance efforts during the migration of acquired banks and systems to ensure a seamless integration.

 

With a Bachelor of Business Administration in Public Relations and an Associate's of Applied Science in Business Banking from Arkansas Tech University, I have cultivated a strong foundation in both business and finance. Beyond the collegiate education level, I have also completed professional development courses in areas such as business and emotional intelligence, talent acquisition, and training and coaching.

 

I am highly skilled in utilizing various software and technology platforms, including MS Office, SQL, Cisco Call Center, and banking systems such as Premier, TCM, TMS, EIM, IES, SCO, BPM, Integrated Teller, and Director.

 

In summary, I am a results-driven and dynamic professional with extensive experience in banking operations, risk management, compliance, and customer service. My strategic mindset, ability to drive change, and commitment to excellence make me an asset in any organization.